Your Personal
Service Concierge
Go Direct or Use our Personal Concierge Service
At My Best Referral, you don’t browse endless listings or guess which contractor might call you back. You can work directly with our providers or have a real person—a concierge—help you select the providers that best fit your needs.
Either way, based on your service need, location, timing, and preferences, we connect you with handpicked professionals from our exclusive network. These aren’t just names. They’re vetted, reputable providers we know—and trust.
5 steps to stress-free referrals
STEP 1
Complete the Service Request form and tell us what you need—anything from a plumber to a financial planner. On the request form, choose to use our concierge service or contact the Member Provider(s) directly.
STEP 2
If you choose to work with our concierge they will call you within a few minutes for a quick consultation, so we fully understand your needs. Our concierge matches you with up to 3 top-tier professionals from our private network of MBR service providers. Work directly with providers or choose to work with our Concierge.
STEP 3
Then, the MBR Member Provider(s) will contact you as soon as possible to get all of the details of the service you are looking for and provide a quote or proposal.
STEP 4
Connect and get the job done - you choose who to work with—no pressure. You move at your own pace and your concierge is here to help you along the way, if needed.
STEP 5
MBR quality control: After completion of your project MBR will reach out to you and ask you to share your experience. In this way we keep our standards high and ensure great work from all MBR members.
It’s like asking a trusted friend….except that friend has a hand-picked network of the best professionals in town.
High-Trust Referrals Start with High Standards
Every provider in the MBR network is carefully selected—and constantly held to a higher standard.
We don’t just allow anyone into our directory. Every professional you’re matched
with has gone through a multi-point screening process that includes:
At least 3 years in business
Required licenses, insurance and bonding
Referral from an existing member
Strong track record of client satisfaction
Performance is monitored on every project. You’ll receive a follow-up request for feedback—and we take that seriously. Providers who don’t meet our standards don’t stay in the network.
❛❛
"I built this system because I was tired of gambling on service providers. I wanted a better way to refer people I trust—and
share them with the people I care about."
—Mark Mertel, Founder & CEO
HAVE QUESTIONS?
Start here...
How fast will I get a response?
Service requests are matched within minutes. If it’s an emergency (like a plumbing problem) you can reach out to the MBR providers directly.
What if I’m not happy with the selected provider?
We take that seriously. If you are not happy, contact us immediately, and we will do everything in our power to rectify the situation. Your feedback is shared directly with our customer service team. If something feels off, we’ll attempt to make it right—and we won’t send that provider again unless the issue is resolved to your satisfaction. Accountability is what sets us apart.
Can I ask for someone I’ve worked with before?
Yes. If your preferred MBR Member provider is in our network, we’ll prioritize them. If not, we’ll do our best to find someone with the same level of excellence and professionalism.
Do I have to pay to use the concierge service?
No, not at all! If you choose to use our concierge service, it’s complimentary as part of being an MBR client. You only pay the provider for their work.
How do you choose who to recommend?
Every provider in our network has been vetted, reviewed, and referred. When you submit a request, we match you with up to 3 top providers based on the various aspects of the service you require. You’ll only hear from people who are ready, available, and qualified.
If I know a great service provider who is not part of the MBR Directory, can I recommend them to MBR?
Definitely, we are always looking for a few more great professionals! Just have them contact us and we’ll take it from there.
What if I need someone urgently?
Just complete a service request and reach out to an identified MBR provider directly. Let them know what you need and get a professional on the project!
Ready to Become a Member?
Start here...
How fast will I get a referral?
Most requests are matched within 24 hours—sometimes even sooner. Your concierge personally reviews your request to make sure you’re getting the right provider, not just the fastest option.
What if I’m not happy with the provider you send me?
We take that seriously. Your feedback is shared directly with our founder and our team. If something feels off, we’ll make it right—and we won’t send that provider again unless the issue is resolved. Accountability is what sets us apart.
Can I ask for someone I’ve worked with before?
Yes. If your preferred provider is in our network, we’ll prioritize them. If not, we’ll do our best to find someone with the same level of excellence and professionalism.
Do I have to pay to use the concierge service?
No, not at all! Your concierge service is complimentary as part of your membership. You only pay the provider for their work—never a fee to be referred.
How do you choose who to recommend?
Every provider in our network has been vetted, reviewed, and referred. When you submit a request, we match you with 2–3 top providers based on your timing, preferences, location, and budget. You’ll only hear from people who are ready, available, and qualified.