Your Personal
Service Concierge
Your Personal
Service Concierge
At My Best Referral, you don’t browse endless listings or guess which contractor might call you back. You have a real person—a concierge—who learns what you need and makes it happen.
We begin with a quick consultation to understand your request. Whether it’s urgent or long-term, simple or complex, we take the time to get it right.
Then, based on your service need, location, timing, and preferences, we handpick professionals from our exclusive network. These aren’t just names. They’re vetted, reputable providers we know—and trust.
5 steps to stress-free
referrals
STEP 1
Contact us with your need.
You can reach your concierge by phone, email, or text. No complicated forms, no portals to log into—just a real person, ready to help.
STEP 2
Tell us what you’re looking for
Need a landscaper? A CPA? A personal trainer? Just give us the basics—what you need, when you need it, and any special considerations.
STEP 3
Receive your custom referral list.
Within 24 hours, you’ll receive 2–3 personalized recommendations—top-rated providers in your area who are ready and available. No spam. No bidding wars. Just real options, handpicked for you.
STEP 4
Connect and get the job done.
We’ll introduce you directly, and you can move forward at your own pace. Your concierge is here for support along the way if needed.
STEP 5
Share your experience.
After the work is complete, we’ll follow up to make sure everything met your expectations. This is how we ensure consistent quality and continuously improve the network.
High-Trust Referrals Start
with High Standards
Every provider in the MBR network is carefully selected—and constantly held to a higher standard.
We don’t just allow anyone into our directory. Every professional you’re matched with has gone
through a multi-point screening process that includes:
At least 3 years in business
Verified licenses and insurance
Referral from an existing member or vetted partner
Strong track record of client satisfaction
Once accepted, their performance is monitored on every job. You’ll receive a follow-up request for
feedback—and we take that seriously. Providers who don’t meet our standards don’t stay in the network.
We also conduct periodic quality reviews, ensure compliance with service expectations, and maintain a
3-per-category cap to reduce competition and ensure better alignment.
❛❛
"I built this system because I was tired of gambling on service providers. I wanted a better way to refer people I trust—and
hold them accountable to the people I care about."
—Mark Mertel, Founder
HAVE QUESTIONS?
Start here...
How fast will I get a referral?
Most requests are matched within 24 hours—sometimes even sooner. Your concierge personally reviews your request to make sure you’re getting the right provider, not just the fastest option.
What if I’m not happy with the provider you send me?
We take that seriously. Your feedback is shared directly with our founder and our team. If something feels off, we’ll make it right—and we won’t send that provider again unless the issue is resolved. Accountability is what sets us apart.
Can I ask for someone I’ve worked with before?
Yes. If your preferred provider is in our network, we’ll prioritize them. If not, we’ll do our best to find someone with the same level of excellence and professionalism.
Do I have to pay to use the concierge service?
No, not at all! Your concierge service is complimentary as part of your membership. You only pay the provider for their work—never a fee to be referred.
How do you choose who to recommend?
Every provider in our network has been vetted, reviewed, and referred. When you submit a request, we match you with 2–3 top providers based on your timing, preferences, location, and budget. You’ll only hear from people who are ready, available, and qualified.
Ready to Become a Member?
Start here...
How fast will I get a referral?
Most requests are matched within 24 hours—sometimes even sooner. Your concierge personally reviews your request to make sure you’re getting the right provider, not just the fastest option.
What if I’m not happy with the provider you send me?
We take that seriously. Your feedback is shared directly with our founder and our team. If something feels off, we’ll make it right—and we won’t send that provider again unless the issue is resolved. Accountability is what sets us apart.
Can I ask for someone I’ve worked with before?
Yes. If your preferred provider is in our network, we’ll prioritize them. If not, we’ll do our best to find someone with the same level of excellence and professionalism.
Do I have to pay to use the concierge service?
No, not at all! Your concierge service is complimentary as part of your membership. You only pay the provider for their work—never a fee to be referred.
How do you choose who to recommend?
Every provider in our network has been vetted, reviewed, and referred. When you submit a request, we match you with 2–3 top providers based on your timing, preferences, location, and budget. You’ll only hear from people who are ready, available, and qualified.